The Monthly Pulse – September 2026
Your September Pulse is here, packed with competitive insights, new NOA features, revenue optimization strategies, and a quick fact that’ll make you look smarter at your next industry event.
What are your competitors saying to customers when you’re not in the room?
Every day, prospective tenants compare prices, promotions, reviews, cleanliness, and customer experiences across multiple facilities before deciding where to rent. If you don’t know what they’re seeing, you can’t effectively explain why they should choose you instead.
In our latest Loaded Paper, Keeping Up with the Joneses, we break down a practical framework for mystery shopping the competition, uncovering opportunities, and turning those insights into more rentals.
NOA Store Audit:
New this month is our NOA Store Audit. This new feature comes in two pieces: The Field Tools app and the Store Audit module in NOA. The app installs on your phone or tablet or launches by QR code scan (or NFC tap). Complete your full walkthrough on your mobile device (online or offline), including creating work orders, maintenance tasks, lock checks, inspecting vacant units and property issues. Once the walkthrough is complete, come back to the office and launch the Store Audit in NOA. The data is synced & scored in your audit form where you can complete a full store audit. NOA Store Audit is now available in Beta Testing across our management portfolio. General Availability is coming across all management and NOA+ Self Management plans this fall, and coming to NOA Enterprise by December.
To schedule a discussion for using NOA Store Audit & Field Tools at your store ➜ Click Here
Feature Spotlight: Revenue Pro’s Dynamic Specials-
Revenue Pro watches your rentable occupancy across every unit type at your facility, updating as units rent and vacate.
-
When a unit category has low occupancy and needs a push, Revenue Pro can apply the discount that’s most likely to convert a shopper into a renter for that specific unit type — rather than applying a flat, one-size-fits-all percentage off.
-
As occupancy improves, the special recalibrates — easing off the discount so you’re not leaving revenue on the table once demand catches up.
Upcoming Events
MSM The Show – Come see us at the show November 4th, 5th & 6th. There you can play with the Store Audit & see what NOA Enterprise has in store as we ready its release.
NCSSA Convention & Trade Show – November 9th & 10th.
Recent News
Packed Planet adds new management account in Norfolk VA. – Affordable Mini Storage.
Packed Planet adds new NOA+ Self Management account in Huntington WV – Mega Storage Units.
The self-storage industry exists largely because humans are surprisingly bad at throwing things away.
NOA (Nicholson Operations & Analytics) is a custom suite of applications built on Salesforce, the world’s #1 Agentic CRM.
